Refund policy

Refund Policy

At Luma Cosmetics, we want you to be completely satisfied with your purchase. If you are not happy with your order, we offer a straightforward refund process.

Refund Eligibility

You may request a refund within 30 days of your purchase date. To be eligible for a refund, items must be unused, unopened, and in their original packaging with all seals intact. Products must be in resalable condition.

Non-Refundable Items

The following items are not eligible for refunds: opened or used cosmetics and skincare products, items without original packaging, products damaged due to mishandling or improper storage, and items purchased during clearance sales (final sale).

Refund Process

To initiate a refund, contact our support team at lumacosmeticssupport@gmail.com with your order number and reason for return. We will provide you with return shipping instructions. Once we receive and inspect your item, we will process your refund within 5-7 business days. Refunds will be issued to your original payment method.

Return Shipping

Customers are responsible for return shipping costs unless the return is due to our error or a defective product. We recommend using a trackable shipping method.

Defective Products

If you receive a defective or damaged product, please contact us immediately at lumacosmeticssupport@gmail.com with photographic evidence. We will arrange a replacement or full refund at no cost to you, including return shipping.

Contact Us

Questions about our refund policy? Reach out to lumacosmeticssupport@gmail.com and we will respond within 24-48 hours.